Terms of Service

You must be at least 16 and legally able to enter this agreement. If you use the Service for a company, coaching practice, staffing firm, or other organization (“Customer”), you represent that you have authority to bind Customer. In that case, “you” includes Customer.

Employer and Coach features are intended for professional business use. You must provide accurate account and billing information and protect account credentials. Contact us promptly if you suspect unauthorized access.

HireForge provides assistive tools for resume and job analysis, career coaching workflows, and evidence-based review of customer-supplied candidate materials. Features may include resume parsing, role criteria, candidate evidence extraction, interview-note analysis, gap plans, tailored drafts, and panel debriefs.

The Service does not source background information, make an employment decision, automatically reject a candidate, or replace qualified human judgment. Features and supported sources may change, and beta or preview features may be modified or discontinued.

You retain rights in resumes, job descriptions, interview notes, criteria, client records, and other content you submit (“Customer Data”). You grant HireForge a limited right to host, copy, transmit, and process Customer Data only to provide, secure, support, and improve the Service as permitted by the Privacy Policy and Data Processing Addendum (“DPA”).

You represent that you have all rights, notices, permissions, and lawful bases needed to submit and process Customer Data. Do not upload government identifiers, financial account data, medical records, background-check reports, or other sensitive data unless HireForge has expressly approved that use in writing.

You—not HireForge—control job criteria and all recruiting, interview, accommodation, hiring, promotion, and termination decisions. You must use job-related criteria, independently verify source material and AI output, provide meaningful human review, and document the reasons for decisions.

You must comply with applicable employment, anti-discrimination, disability, privacy, recording-consent, labor, automated-employment-decision-tool, notice, bias-audit, impact-assessment, and record-retention laws. Where law requires a notice, consent, accommodation process, bias audit, or alternative selection procedure, you are responsible for completing it before using the Service for the affected person.

You may not use the Service to infer protected traits, rank people using protected traits or proxies, make a solely automated decision, conceal legally required AI use, or retaliate against a person who requests an accommodation or exercises a legal right. The Service is not a consumer report and HireForge is not acting as a consumer reporting agency; do not use it to obtain external background information or as a substitute for any process required by the Fair Credit Reporting Act or similar law.

The Employment AI Policy is incorporated into these Terms for every employer, HR, recruiting, staffing, and hiring-manager use.

If you manage client profiles, you must have each client’s authorization to submit their information, give legally required privacy and AI notices, keep client access appropriately separated, and honor client requests concerning their data. You are responsible for reviewing outputs before sharing or publishing them.

You may not fabricate experience or credentials, guarantee an interview or job outcome, present generated material as verified fact without review, or use the Service to provide legal, medical, mental-health, or regulated financial advice. You operate independently; HireForge does not employ, supervise, endorse, or guarantee your services.

AI output can be incomplete, biased, inaccurate, non-unique, or unsuitable. Scores, evidence labels, probability estimates, summaries, suggestions, and drafts are informational and do not guarantee a hiring, interview, or employment result.

You must review and verify output against original source material before relying on it. “Not evidenced” means the submitted material did not support a criterion; it does not establish that a person lacks the qualification. You must investigate uncertainty and provide any human review required by law.

You may not:

• Use the Service unlawfully, deceptively, discriminatorily, or to harm another person.
• Submit content without permission or infringe privacy, publicity, confidentiality, or intellectual-property rights.
• Scrape, reverse engineer, disrupt, overload, probe, or bypass the Service, security controls, usage limits, or device verification.
• Create multiple free accounts, resell access without permission, or use automated access except through an expressly authorized interface.
• Use output as the sole basis for a high-impact employment decision or claim that HireForge certifies legal compliance.

Each party may receive non-public information from the other. The receiving party will use it only to perform this agreement, protect it with reasonable care, and disclose it only to personnel and providers who need it and are bound by confidentiality obligations. These duties do not cover information that is public through no breach, independently developed, rightfully received without restriction, or required to be disclosed by law.

Our Privacy Policy explains our direct-user data practices. When HireForge processes personal data for a business Customer, the DPA applies automatically and is incorporated into these Terms.

Consumer and Coach offerings may include a free First Analysis, Sprint ($34 USD one time), Pro ($19 USD monthly), Coach ($149 USD monthly), and one-time credit packs. Employer offerings may include Role Pack ($129 USD one time for 75 evidence actions and 45 days), Hiring Team ($299 USD monthly or $2,988 USD annually), and Hiring Scale ($949 USD monthly or $9,588 USD annually). Annual prices equal $249 and $799 per month respectively when divided across the annual term. The checkout controls if it differs from marketing copy.

Role Pack includes one active role. Hiring Team includes up to three active roles and 200 evidence actions per monthly cycle or 2,400 actions granted for an annual term. Hiring Scale includes up to 15 active roles and 1,000 evidence actions per monthly cycle or 12,000 actions granted for an annual term. Deleting a completed shortlist frees an active-role slot. Employer allowances reset when a new paid term is granted and do not roll over unless an order form says otherwise.

Consumer credits may carry over as described at checkout. Usage units measure access to AI workflows, not guaranteed outcomes. We may correct obvious pricing errors before accepting a purchase.

Pro and Coach renew monthly. Hiring Team and Hiring Scale renew monthly or annually according to the cycle you select. Before checkout, we show the amount, frequency, and recurring nature of the charge and require your affirmative authorization. By completing a recurring checkout, you authorize Helcim to charge the displayed amount at each renewal until cancellation.

You may cancel a subscription from the applicable billing page. Cancellation stops future renewals and normally leaves paid access active through the displayed current period end. One-time purchases do not renew. If a payment fails, access may enter a limited grace period or be suspended. We will not impose a cancellation fee.

Fees are non-refundable except where required by law or expressly stated in an order form. Cancellation does not reverse a charge already processed. Contact us promptly about suspected unauthorized or incorrect charges. Nothing in these Terms limits a non-waivable statutory refund or cancellation right.

HireForge and its licensors own the Service, software, design, and documentation. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your authorized term. As between you and HireForge, and to the extent allowed by law, you own output generated specifically from Customer Data, excluding HireForge technology and third-party materials.

If you provide feedback, you allow us to use it without restriction or compensation, provided we do not identify you publicly without permission.

The Service relies on providers such as Supabase, xAI, Helcim, email providers, and public career sites. Third-party sites and services have their own terms. We are not responsible for third-party content or for a site that blocks automated retrieval. Current subprocessors are identified in the DPA or related documentation.

You may stop using the Service at any time. We may suspend access to prevent harm, address a security event, comply with law, respond to nonpayment, or enforce these Terms. When reasonably possible, we will give notice and an opportunity to cure. On termination, you must stop using the Service; provisions that should survive—including payment, confidentiality, disclaimers, liability limits, and indemnity—remain effective.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” HIREFORGE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. HIREFORGE DOES NOT WARRANT THAT OUTPUT IS ACCURATE, UNBIASED, LEGALLY COMPLIANT, OR FIT FOR AN EMPLOYMENT DECISION, AND DOES NOT PROVIDE LEGAL, HR, OR PROFESSIONAL CAREER ADVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA. HIREFORGE’S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR USD $100. These limits do not apply where prohibited by law or to liability that cannot legally be limited.

To the extent permitted by law, a business Customer will defend and indemnify HireForge and its personnel against third-party claims arising from Customer Data, Customer’s employment or coaching decisions, failure to obtain required permission or give required notice, or Customer’s violation of these Terms or law. HireForge will promptly notify Customer and allow reasonable control of the defense, subject to HireForge’s right to participate.

Delaware law governs these Terms without regard to conflict rules, except mandatory protections that apply in your jurisdiction. State and federal courts located in Delaware have exclusive jurisdiction unless applicable law requires another forum.

An order form controls over these Terms for a direct conflict, followed by the DPA for personal-data processing. You may not assign this agreement without our consent, except with a merger or sale of substantially all assets. If a provision is unenforceable, the remainder stays effective. A waiver must be in writing. These Terms, incorporated policies, and any order form are the complete agreement about the Service.

We may update these Terms. We will provide reasonable notice before a material change takes effect and obtain renewed acceptance where required. Changes do not retroactively alter a paid term unless required by law or agreed by both parties.

Legal and billing notices may be sent to support@ithubs.org. You may also use /contact. Notices to you may be sent to the account email or displayed in the Service.